[email protected] Tel.: +34 628 379 700


Terms and conditions of sale


General Conditions of Sale made by Bubu Toys through its Internet sales platform, https://bubutoys.eu/.


This document contains the general conditions of sale of Bubu Toys hereinafter Bubu Toys, through https://bubutoys.eu/ (hereinafter Website) with the following details: – URL: https://bubutoys.eu/ – Address: Torrent de l’Olla 110 08012 Barcelona (BARCELONA) – CIF or NIF: 26903844P – Phone: 628379700 – Email: [email protected] Registered in the Register of… This document establishes the terms and conditions governing the purchase through the Website owned by Bubu Toys (hereinafter, THE COMPANY), of the products and services offered therein (hereinafter, the General Conditions of Sale or GCS).


By placing an order through the Website, you declare that you are over 18 years of age and have the legal capacity to enter into a contract. If you are placing the order on behalf of a legal entity, you declare that you have sufficient capacity to represent that legal entity and to accept these terms and conditions. Likewise, from the moment you place your order, after ticking the boxes provided on the purchase form, you accept and undertake to comply with these General Terms and Conditions of Sale. These T&Cs supersede any prior terms and conditions contained in any other document. Consequently, please read these terms and conditions carefully before placing an order through the Website. The purchase shall be deemed to have been made at the registered office of THE COMPANY, as indicated in the previous section. THE COMPANY has the right to revise and amend these T&Cs at any time without prior notice. However, such changes shall have no effect on orders processed and shipped prior to the corresponding modification.


The personal information or data you provide to us will be treated in accordance with the provisions of the Privacy Policy included on this Website. By using this Website you declare that the information and data provided are true, accurate and correspond to reality.


The information or personal data provided during registration on the Website, or during the purchase procedure, may be corrected through your customer profile in the My Account section at any time and provided that you have chosen to register on the Website. In the event that payment has already been made or you have chosen to make the purchase without registration and it is necessary to modify any information, please contact our Customer Service.


The purchase process will be carried out entirely in Spanish and consists of several steps which are summarised below: a. Start of the purchase process: To purchase any of our products, you only have to choose the product you want from those offered on the website and add it to the shopping cart. Once added, you will be given the option to continue with the purchase either by registering on the website as a user or by making the purchase without registering. If you choose to register, you will be required to provide, among other things, your name or company name, address, e-mail address or VAT number, which must in all cases be true and accurate. You will have to validate your e-mail address by replying to an e-mail message generated by our system, which contains the general conditions of use of the website and the privacy policy. Your account will be validated if you accept the above terms. Upon registration you will be provided with a username and password (the Credentials) to access your personal account on the Website. You can change your details at any time by logging in to your account. To complete your registration you will need to read and accept our Privacy Policy and our Website Terms and Conditions of Use. b. Formalisation of the Order: Once you have included your billing and shipping details and you have proceeded to payment, you will be informed of all the details of the order (including an order number [el Nº de Pedido]). Please note that the Order No. is provided for reference purposes only and in no way constitutes confirmation by THE COMPANY of acceptance of the order. Placing an order means making an offer to purchase the products selected and included in the shopping basket in accordance with these terms and conditions. THE COMPANY reserves the right to accept such an offer at its sole discretion, and may accept it only in part, and if it does not do so for any reason, THE COMPANY will attempt to contact you by email, telephone or post to provide you with an alternative solution. c. Order Confirmation: In the event that THE COMPANY accepts your order and after having verified the availability of the product ordered, as well as the payment made, it will notify you by sending you an order confirmation (the Order Confirmation). Such Order Confirmation will be sent by e-mail and will be effective from the date of dispatch. The order will not be considered as confirmed until this e-mail is received. Once the order has been confirmed, it can only be cancelled by contacting THE COMPANY in writing, preferably by e-mail. d. Dispatch and delivery of the order: a. Delivery: Once the Order Confirmation has been received, THE COMPANY will send the product or products purchased through the Website to the postal address indicated on the order form, which may not correspond to a post office box or public places, such as public roads, squares, stations, airports or other similar places. In addition, the items offered through this Website are available for delivery to Spain. No shipments will be made to the Canary Islands, Ceuta and Melilla. People interested in our products who live in these areas will only be able to purchase those products that can be downloaded online and do not require shipping. b. Delivery: Delivery will be made within 24/48 hours of order confirmation, to the postal address you have included in the order details, except in cases of force majeure. However, if the delivery is to be made in a district with a higher mileage than the transport agency, delivery may be delayed by up to 72 hours. The risk of the product shall be borne by you from the time of delivery, so that from that moment onwards you will be solely responsible for it. Notwithstanding the foregoing, and despite having proceeded with delivery, you will not acquire full ownership of the products until THE COMPANY receives full payment of all amounts due in relation to the same, including any shipping costs that may be applicable.


a. Price: All prices are in EUROS. Prices will be those published on the Website at the time you place your order. The prices in force shall be those prevailing when an order is accepted. If prices are reported including VAT in the price communication, the price is that of a unit with the corresponding rounding, which may cause that in an order of several units the final amount is not exactly the same as multiplying the quantity by the unit price including VAT due to rounding differences. An example is illustrated for clarity. Example of rounding differences: Price 21% VAT included: 5,00€ (4,13 base + 21% VAT = 4,13 + 0,8673 = 4,9973 –> ROUNDED 5,00€) Quantity 10 Units. Taxable Base 4,13 x 10 = 41,30; VAT 41,30 x 21% = 8,673 –> Rounded off 8,67 Total Invoice 41,30 + 8,67 = 49,97€ –> DIFFERENT FROM 50,00 (10 x 5). All prices include Value Added Tax (VAT) in accordance with current legislation, however, depending on the shipping territory, costs and taxes relating to the shipping and processing of the order are excluded, which, where applicable, will be informed and added to the final price. Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation.

b. Payment Methods: THE COMPANY accepts the following payment methods through the Website: Credit/debit card: You can pay using debit or credit cards Visa, MasterCard, as well as any card that is supported by the payment platform. Your credit card details are sent directly to the relevant payment gateway for payment settlement with your bank. The website is SSL (Secure Sockets Layer) certified, a global security standard that ensures that data is sent between the sender and receiver system in encrypted form. No one at THE COMPANY can have access to your credit card details, neither during the payment nor afterwards. Bank Transfer: The payment of your order by Bank Transfer is easy and secure. If you choose this option, you must make the payment of the amount of the products within 20 days, once we receive the payment the products will be sent to you. If the transfer is not received within the specified period, the order will be cancelled. Remember to indicate the order number in the subject of the bank transfer. The absence of this reference could cause delays. The order can only be booked when we receive confirmation of receipt of payment from our bank. PayPal: PayPal allows any business or individual consumer with an email address to securely send and receive payments. In the Pay with PayPal option, you will be able to access PayPal’s secure website. Once there, if you already have a PayPal account, you will be able to authorise the payment. If you do not yet have a PayPal account, you can register for free, including your debit or credit card, and you will be able to make payments for your orders. The use of PayPal as an online payment method is secure.

c. Invoicing: In the event that you purchase downloadable software online we will send you the invoice via email, therefore you expressly authorise THE COMPANY to issue the invoice in electronic format, it will be sent to the email address you have indicated when registering on our website or during the purchase procedure and it will be sent in Spanish. You may, however, inform us at any time that you wish to receive an invoice in paper format, in which case we will issue and send the invoice in paper format. The electronic invoice will be stored on our servers for 5 years from the time it was sent to you by e-mail. This way you can request it, for example in case of loss, through our customer service. In the event that you purchase products that are not downloadable online, the invoice will be sent to you on paper together with the products.


As a consumer you have the right to be protected for a period of time against existing defects or lack of conformity with the products: This mandatory guarantee implies a series of rights that you can exercise: – Repair and replacement: If the product is defective or does not conform to the one you bought, you can choose between repair or replacement, as long as one of these two options is not objectively impossible or disproportionate. Repair: It will be free of charge, as well as the cost related to it, especially shipping costs, costs related to labour and materials. It shall be carried out within a reasonable time and without major inconvenience, taking into account the nature of the products and their purpose. Once the product has been delivered for repair, the warranty period is suspended until we return the repaired product to you. Once we have delivered the repaired product to you, we are liable for any defects that may arise during the repair for the next 6 months. In addition, if the repaired product is still not in conformity with the one originally purchased, you can choose: replacement (unless it is disproportionate), price reduction or termination of the contract (both explained below). When you deliver the product to us for repair we will give you a receipt with the date of delivery and the defect. When we deliver the repaired product to you, we will give you another receipt with the date of delivery and the repair carried out. Replacement You will not be able to choose replacement in the case of non-fungible products (non-replaceable because they are unique), nor in the case of second-hand products. It shall be free of charge, as well as the cost related to it, especially shipping costs, costs related to labour and materials. It shall be carried out within a reasonable time and without major inconvenience, taking into account the nature of the products and their purpose. From the moment you request the replacement, the warranty period is suspended until we deliver the new product. The new product does not have a new warranty period, but continues the initial one. If the new product is still not in conformity with the one originally purchased, you can choose: repair (unless it is disproportionate), price reduction or termination of the contract (both explained below). When you deliver the product to us for replacement, we will provide you with a receipt stating the date of delivery and the defect. When we deliver the new product, we will give you another receipt with the delivery date. – Price reduction and Termination of the contract: Price reduction: You may exercise this right when you cannot choose the repair or replacement and for those cases in which these have not been carried out within a reasonable period of time and without major inconveniences. It shall be proportional to the difference between the value of the non-defective or non-conforming product purchased and the value of the defective or non-conforming product purchased. Termination of the contract: You may not exercise this right if the lack of conformity is minor. For the rest of the cases, you will be able to exercise when you cannot choose the repair or replacement and for those cases in which these have not been carried out within a reasonable period of time and without major inconveniences. For how long do I have these rights? New products: 2 years from the date that appears on the invoice or purchase receipt, or on the delivery note if it is of a later date. How do I exercise them? You should contact us through the following email [email protected] or by calling 628379700 where we will tell you how to proceed. Please note that: You must inform us of the defect or lack of conformity within 2 months of becoming aware of it, as you will be liable for any damages caused to us by the delay in your communication. However, you retain the rights mentioned above. It is understood that the product is free of defect or conforms to the one purchased, provided that: It conforms to the description made by THE COMPANY and possesses the qualities that have been indicated on this Website. Is suitable for uses for which products of the same type are normally intended. And, present the usual quality and performance of a product of the same type that can reasonably be expected given the nature of the product and, where appropriate, any public statements on the specific characteristics of the products that we may have made.


In accordance with Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (hereinafter, Royal Decree 1/2007), if you are a consumer, as defined in the aforementioned regulation, you have the right to withdraw from the sale within 14 calendar days from receipt of the products object of the sale without having to justify your decision and without penalty of any kind. The aforementioned law mentions in article 103 exceptions to the exercise of this right, which may affect products with the following characteristics: The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery The supply of digital content that is not provided on a material medium when the performance has begun with the prior express consent of the consumer and user with the knowledge on his part that he consequently loses his right of withdrawal. E.g. online download software According to the above, if you purchase a computer program or software from our shop, you may only exercise your right of withdrawal and return the product if the product is unsealed and in the same condition as it was delivered. Furthermore, for programs/software that are available for download online you expressly agree that the execution begins before the end of the withdrawal period, thereby forfeiting this right. For all other products not included in these exceptions, you can exercise your right of withdrawal as follows: How do I exercise my right of withdrawal? You must notify your decision to withdraw from the purchase contract by means of an unequivocal statement sent by e-mail to [email protected] or by post to Torrent de l’Olla 110 08012 Barcelona (BARCELONA), stating your contact details, the order reference, delivery date and a photocopy of your ID/ID card. THE COMPANY will contact you to coordinate the return of the articles that are the object of the withdrawal. In order to comply with the withdrawal period, it is sufficient that the communication concerning the exercise of the right of withdrawal is sent before the expiry of the withdrawal period. In the event of withdrawal in accordance with this Clause, THE COMPANY will refund all payments received in relation to the withdrawal purchase, including any delivery charges you may have paid for the cheapest delivery option offered, no later than 14 days after the day on which THE COMPANY receives the above-mentioned communication. However, you will be responsible for the cost of returning the goods. THE COMPANY may make such reimbursement using the same means of payment that you would have used for the initial purchase transaction unless another means of payment is expressly agreed. Notwithstanding the foregoing, THE COMPANY may withhold reimbursement until it has received the goods which are the subject of the sale or until you have provided proof of their return, whichever condition is met first. Goods must be returned in packaging that ensures that the products are properly protected in transit.


In any case, for any incident or complaint you can send an email to [email protected] or call 628379700. As a consumer you can request complaint forms at the registered office of THE COMPANY.


THE COMPANY is not liable for (i) those losses that were not attributable to any default on its part, (ii) business losses (including loss of business profits, revenue, profits, contracts, data or unnecessary expenses incurred) (iii) indirect or consequential losses which were not reasonably foreseeable by both parties at the time the contract for the purchase of the products was made. Nothing in these terms and conditions limits or excludes our liability for misrepresentation, death or personal injury attributable to our negligence or wilful misconduct. Furthermore, our liability in relation to any product purchased on our website shall be strictly limited to the purchase price of such product. Please note that this has no effect on your statutory rights as a consumer under the terms of Royal Decree 1/2007, nor on the right to return goods in accordance with clause 8.


Applicable law requires that some of the information or communications we send you must be in writing. By using this Website, you agree that most of such communications with THE COMPANY will be electronic. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications sent to you electronically by THE COMPANY comply with the legal requirements of being in writing. This condition does not affect your statutory rights.


Notifications you send to THE COMPANY should preferably be sent via our e-mail address [email protected]. In accordance with the provisions of clause 11 above and unless otherwise stipulated, THE COMPANY may send communications to you either by e-mail or to the postal address provided by you when placing an order. Notices shall be deemed to have been received and properly given 24 hours after an e-mail has been sent, or 3 days after the date of posting of any letter. To prove that notice has been given, it will be sufficient to prove, in the case of a letter, that it was properly addressed, properly stamped and properly delivered to a post office or letter box and, in the case of an email, that the email was sent to the email address you specified when you placed the order.


In the event of a purchase through this Website, these T&Cs are binding on both you and THE COMPANY, as well as their respective successors, assigns and successors in title. You may not convey, assign, encumber or otherwise transfer your contractual position or any of the rights or obligations arising thereunder to or for you without the prior written consent of THE COMPANY.


In accordance with the provisions of Article 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on Online Dispute Resolution in Consumer Matters amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, consumers have access to an Online Dispute Resolution Platform, which can be accessed through the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=ES. Through this link, users of the Website can access the European Online Dispute Resolution Platform. In the event that you have had a problem with a purchase or the provision of an online service, you may use this means to submit any complaint in relation to the purchase or provision of services, as well as to opt for an out-of-court settlement of the dispute that has arisen. A shortcut has been established in the footer of the website to allow consumers easy access to the platform.


If any of these GCS are declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force, without being affected by such declaration of nullity, and the null or unenforceable clause shall be replaced by another that can be assimilated to the previous one in the most appropriate way possible.


Neither you nor THE COMPANY shall be liable for any failure to comply with these T&Cs as a result of force majeure beyond your control. Force majeure shall be understood to be any act, event, failure to exercise, omission or accident beyond reasonable control, and in particular and without limitation, the following: strikes, lockouts or other industrial action, natural disasters, civil commotion, terrorist threats or attacks, impossibility of use of trains, ships, planes, motor transport or other means of transport, among others. Obligations shall be deemed to be suspended for the period during which the force majeure continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the force majeure.


The contract for the purchase of products through this Website shall be governed by Spanish law. Any dispute arising out of or in connection with the use of the Website or this contract shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals, with the corresponding court or tribunal having jurisdiction in accordance with the regulations in force. Notwithstanding the foregoing, if you are contracting as a consumer under the terms of Royal Decree 1/2007, nothing in this clause shall affect your rights as a consumer under current legislation.